MI2V Versera ICE Technician Level 2

Length: 3 Days

Course Description

This course is advanced technician training for ICE switch technicians and designed for the technician who requires knowledge on the system technical operations. The student will understand the basic functions and features of the Versera ICE system as well as troubleshoot, locate, and replace Versera ICE hardware. The My Services and MessageMe system capabilities will be discussed and students will learn to operate and configure the components that make up this system. Students will learn to diagnose system errors and alarms and use them to diagnose faults, perform routine maintenance tasks, and maintain the Missed Call Server (MCS) unit. Students will be provided lab exercises in which to practice many of the tasks.

Delivery

All modules are delivered via instructor led virtual classroom.

About Virtual Classroom eLearning

Virtual Classroom eLearning is an exciting form of learning that enables live, online collaboration on the web. Students can actively participate in real time from almost anywhere, interacting with the instructor and each other, and even share applications. Depending on the session, a student can communicate with audio, work on a shared whiteboard, take a test, or surf the web with fellow students, all from that student's home computer. Virtual Classroom eLearning combines many of the benefits of classroom learning with those of computer-based training. You can interact with a live instructor, but save on the costs of actually traveling to the classroom.

Objectives

Upon completion of this course, you will be able to:

  • Describe the basic functions and features of the Versera ICE system.
  • Troubleshoot, locate and replace Versera ICE hardware.
  • Trace a call through the Versera ICE system.
  • Perform basic provisioning to create and test CoS and subscriber records.
  • Identify system components (disks, memory, processes, etc.) and verify their performance.
  • Diagnose system errors and alarms and use them to diagnose faults.
  • Perform routine maintenance tasks including backups.
  • Describe the My Services and MessageMe system capabilities and operate and configure the components that make up a My Services/MessageMe system.
  • Maintain the Missed Call Server (MCS) unit.

Module Breakdown:

Module 1: Versera ICE System Overview

  1. System Components
  2. System Management Unit Overview
  3. Media Application Server
  4. Signaling Gateway Function Overview
  5. NGMS Overview
  6. DigiCM and DSX
  7. Ethernet Switch

Objectives

  • Describe the technical attributes of the Versera ICE system
  • Locate the Versera ICE components
  • Describe the function of each component
  • Describe the system architecture and trace a call through the system

Module 2: My Services 3.0 and MessageMeTM 1.4

  1. Introduction to My Services and MessageMe
  2. My Services Features
  3. Configuration and Setup
  4. MyServices/MessageMe Maintenance and Troubleshooting
  5. Web Interface

Objectives

  • Describe the network architecture.
  • Identify the hardware components.
  • Provision subscribers for the My Services and MessageMe features.
  • Use a web browser to access the My Services/MessageMe web pages.

Module 3: Missed Call Notification Server 2.0

  1. Basic MCS Functionality and Components
  2. Alerts and Event Data Recors
  3. Alarms and Statistics
  4. Configuration
  5. MCS Administrator
  6. OAM Interface
  7. MCS Troubleshooting

Objectives:

  • Describe the basic functionality of the MCS and its components.
  • Use the OAM and MCS GUI utilities to configure the MCS.
  • Set up ICE devices to work with the MCS.
  • Provision subscribers.
  • Use system utilities to isolate and interpret errors on the system.
  • Perform backups and other routine maintenance.
  • Set up and run simulators to test the system.

Module 4: Diagnostics and Troubleshooting

  1. DigiCM
  2. ICE Health Monitor
  3. LDAP
  4. Watch Client
  5. Troubleshooting

Objectives:

  • Connect into the console port of each ICE device using the Terminal Server.
  • Determine the health of the system using the Versera ICE Health Monitor utility.
  • Run utilities on the various platforms to isolate problems.
  • Read and interpret log files,
  • Edit configuration tables and files.
  • Verify necessary processes are running on the various ICE platforms.
  • Verify deposited messages can be forwarded to the message store.
  • Verify the Media/Application Server, can retrieve and update subscriber information.

Computer Requirements

Windows System Requirements

  • Windows 2000, Windows XP or Windows Vista
  • Internet Explorer 5.5, Netscape 7.2, Firefox 1.5x or later.
  • 56 kbps or faster Internet connection (*A high speed broadband connection is recommended)
  • P350+ MHz, 128+ MB memory
  • 800x600 16-bit color display or better

Apple System Requirements

  • Mac OS/X 10.4.4
  • Safari 2.0.1
  • Local Area Network or Broadband connection
  • G4 700 MHz PowerPC, 384 MB memory
  • Display color depth: Thousands of colors

Internet Voice (VoIP) Requirements

  • sound card, speakers
  • microphone
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