MI15V Movius Unified Messaging Fundamentals

Length: 2 Days

Course Description

This course begins with a unified messaging overview which includes discussions about system overview, component overview, applications supported, UM and HA Architecture, NAS, and call flows. The unified messaging features are presented and discussed. The main focus of this course involves provisioning, operations, and maintenance. By way of lab access, students will practice how to perform some system administrator, organization configuration, and subscriber tasks. Lab access is provided so that students can perform various operations and maintenance tasks such as performing application server maintenance, restarting the framework, displaying framework management statistics, and viewing statistics.

Delivery

All modules are delivered via instructor led virtual classroom.

About Virtual Classroom eLearning

Virtual Classroom eLearning is an exciting form of learning that enables live, online collaboration on the Web. Students can actively participate in real time from almost anywhere, interacting with the instructor and each other, and even share applications. Depending on the session, a student can communicate with audio, work on a shared whiteboard, take a test, or surf the Web with fellow students, all from that student's home computer. Virtual Classroom eLearning combines many of the benefits of classroom learning with those of computer-based training. You can interact with a live instructor, but save on the costs of actually traveling to the classroom.

Prerequisites

Basic Solaris
Basic knowledge of Oracle

Objectives

Upon completion of this course, you will be able to:

  • Understand the unified messaging architecture, applications, features, and hardware
  • Perform various unified messaging configuration tasks
  • Perform unified messaging operations and maintenance tasks

Module Breakdown:

Module 1: UM System Overview

  1. System Overview
  2. Component Overview
  3. Applications Supported
  4. UM & HA Architecture
  5. NAS
  6. Call Flows

Objectives

  • Describe the Movius solution
  • Describe the UM system overview
  • Define the components of the UM system
  • Describe the UM and HA architecture
  • Describe the NAS system
  • Describe the most common UM call flows

Module 2: Features

  1. Features
  2. AMIS
  3. Click to Dial
  4. Notification Schedules
  5. Message Send Control
  6. ASR
  7. Listen Only Mailbox and Options
  8. Find Me Follow Me
  9. TUI, API, and Customizations

Objectives: Describe some of the features provided in unified messaging

Module 3: Provisioning

  1. System Administrator
  2. Organization Administrator
  3. Subscriber

Objectives:

  • Perform some system configuration tasks such as adding and managing system accounts
  • Perform some organization configuration tasks such as distribution lists and phone recording for announcements
  • Perform some subscriber tasks such as reviewing new messages

Module 4: Operations and Maintenance

Objectives:

  • Perform application server maintenance
  • Restart the framework
  • Display framework management statistics
  • Display the application server log files

Computer Requirements

Windows System Requirements

  • Windows 2000, Windows XP or Windows Vista
  • Internet Explorer 5.5, Netscape 7.2, Firefox 1.5x or later.
  • 56 kbps or faster Internet connection (*A high speed broadband connection is recommended)
  • P350+ MHz, 128+ MB memory
  • 800x600 16-bit color display or better

Apple System Requirements

  • Mac OS/X 10.4.4
  • Safari 2.0.1
  • Local Area Network or Broadband connection
  • G4 700 MHz PowerPC, 384 MB memory
  • Display color depth: Thousands of colors

Internet Voice (VoIP) Requirements

  • sound card, speakers
  • microphone
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