MI16V Movius Unified Messaging Advanced Troubleshooting

Length: 1 Day

Course Description

This course provides the student with an understanding of unified messaging customizations and advanced call flows. The focus of this course is advanced unified messaging troubleshooting. Students are provided lab access to perform and practice various unified messaging troubleshooting tasks.

Delivery

All modules are delivered via instructor led virtual classroom.

About Virtual Classroom eLearning

Virtual Classroom eLearning is an exciting form of learning that enables live, online collaboration over the Web. Students can actively participate in real time from almost anywhere, interacting with the instructor and each other, and even share applications. Depending on the session, a student can communicate with audio, work on a shared whiteboard, take a test, or surf the Web with fellow students, all from that student's home computer. Virtual Classroom eLearning combines many of the benefits of classroom learning with those of computer-based training. You can interact with a live instructor, but save on the costs of actually traveling to the classroom.

Prerequisites

Basic knowledge of Oracle
Basic unified messaging knowledge

Objectives

Upon completion of this course, you will be able to:

  • Understand the unified messaging customizations and advanced call flows
  • Perform unified messaging troubleshooting

Module Breakdown

Module 1: Customizations

  1. TUI Customization
  2. Client Side API

Objectives: Describe some of the UM customizations

Module 2: Advanced Call Flows

Objectives: Describe the four types of calls

Module 3: Troubleshooting

  1. Log Files
  2. Common Problems
  3. Call Setup Troubleshooting

Objectives:

  • Describe some of the logging levels and how to change logging levels
  • Describe some of the unified messaging common problems and why these problems exist
  • Describe call setup and troubleshoot some of the call setup problems

Computer Requirements

Windows System Requirements

  • Windows 2000, Windows XP or Windows Vista
  • Internet Explorer 5.5, Netscape 7.2, Firefox 1.5x or later.
  • 56 kbps or faster Internet connection (*A high speed broadband connection is recommended)
  • P350+ MHz, 128+ MB memory
  • 800x600 16-bit color display or better

Apple System Requirements

  • Mac OS/X 10.4.4
  • Safari 2.0.1
  • Local Area Network or Broadband connection
  • G4 700 MHz PowerPC, 384 MB memory
  • Display color depth: Thousands of colors

Internet Voice (VoIP) Requirements

  • sound card, speakers
  • microphone
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